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Billing & Marketplace

How do I request a refund?

Refund eligibility depends on the status of your agreement:

AGREEMENT STATUS   →   REFUND POLICY
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
DRAFT (Unsigned)   →   ✅ FULL REFUND
SIGNED (Any Party) →   ❌ NO REFUND
COMPLETED          →   ❌ NO REFUND
  • Unsigned Agreements: You can request a full refund for any agreement that has not been signed by any party. This will cancel the draft immediately.
  • Signed Agreements: Once a document is signed by at least one party, the service is considered consumed and is non-refundable.
Tip: To request a refund for an eligible unsigned agreement, please contact [email protected] with your Order ID.

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