Agreements
Why is my agreement showing as 'Locked' and what can I do?
The Locked status means the current signing revision is frozen. Depending on where the agreement is in the lifecycle, it may either be reopenable before execution or terminal after completion.
- Pre-execution lock: the agreement is frozen for signing and can be reopened by the owner or agreement manager.
- Signing in progress: one or more parties may have signed; reopening supersedes those signatures for the active version.
- Terminal states: Signed, Completed, Expired, and Canceled agreements cannot be reopened for editing.
If you need to unlock:
- The agreement must still be pre-terminal: Ready to Sign, Signing, or Locked.
- You must be the owner or have agreement management permissions.
- Open the agreement in the editor.
- Click Reopen for Editing.
- The agreement will revert to Draft status.
- Live signatures on the active revision are cleared and must be collected again on the next version.
Important: Reopening supersedes the active signing revision. Previous signature evidence remains in the audit trail as historical evidence, but it no longer applies to the edited agreement.
Tip: If you see a "Locked" status but cannot reopen and cannot access completion/download actions, contact [email protected].
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